Complaints & Feedback Case Officer

Complaints & Feedback Case Officer (5 month FTC)

Are you an experienced at dealing with customer complaints? Looking for a 5 month FTC contract role, based in Knowsley earning £27,185 pro rata per year?

We Can Offer You:

Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility
Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
Training & Growth: Ongoing professional development to keep you at the top of your game

Your role

• Act as the primary point of contact for tenants and customers regarding complaints and feedback
• Ensure clear communication with customers throughout the entire complaints process
• Focus on resolving complaints within agreed timescales, ensuring a fair and customer centred approach
• Acknowledge all complaints promptly and keep customers fully updated on progress and outcomes
• Produce regular, accurate, and timely reports on complaint trends, resolutions, and service performance
• Collate all customer feedback and apply an analytical approach to identify themes, improvements and service development opportunities

What We Need from You.

• GCSEs (or equivalent) in Maths and English
• Completion of a recognised apprenticeship or possession of an appropriate trade qualification
• Evidence of Continual Professional Development (CPD) in Customer Services
• Recognised housing qualification and knowledge of relevant housing legislation (Desirable)

Why Liberty?

We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Click “Apply” below to join Liberty as our Complaints & Feedback Case Officer We look forward to hearing from you! Apply Today!

Closing Date:  19th March 2025 (We may close early due to high demand)